What do you need help with?
Select the category that best matches your issue
Account Management
Everything about registration, login, password changes, profile updates, and account verification.
View DetailsDeposits & Withdrawals
Learn about deposit and withdrawal methods, limits, and processing times for Mobile Pay, Nagad, and Rocket.
View DetailsBetting Rules
Everything you need to know about Sports Betting, accumulators, in-play betting, and bet settlement rules.
View DetailsBonuses & Rewards
Learn how welcome bonuses, cashback, free bets, and loyalty points all work.
View DetailsSecurity & Privacy
How to secure your account with two-factor authentication, password protection, and personal data safety.
View DetailsMobile App
A guide to downloading, installing, and using the 111 beat mobile app, along with solutions to common issues.
View Details
How does the 111 beat Help Center work?
Minor hiccups are a normal part of using any online platform. The 111 beat Help Center was built to make your experience as smooth as possible, with clear, straightforward answers to every common issue — all in one place.
New users often get stuck when creating an account, or feel confused making their first deposit. Even returning members sometimes have questions about bonus terms or withdrawal timelines. This Help Center brings all those answers together in one place, so you can find what you need without having to contact anyone.
The 111 beat support team is available 24 hours a day, 7 days a week. Live Chat is the fastest option — a support agent typically connects within two minutes. You can also reach us by email, though responses may take a few hours.
Account verification can seem complicated, but it is actually straightforward — just upload a photo of your National ID or passport. 111 beat completes verification within 48 hours. Once verified, your withdrawal limit increases and transactions are processed faster.
111 beat supports all three of Bangladesh's most popular payment methods — Mobile Pay, Nagad, and Rocket. Deposits are usually instant. For verified accounts, withdrawals typically arrive within 15 minutes to 2 hours. If there's any delay, reach out to the Help Center for a prompt resolution.
The 111 beat Help Center also covers responsible gaming. If you feel you're struggling to keep your betting under control, options like Self-Exclusion and deposit limits are available. The support team handles all such requests with complete confidentiality.
Quick Help
For urgent issues, Live Chat is the fastest option. Email responses may take 2–6 hours.
How to Complete Common Tasks
A simple step-by-step guide to the most essential tasks for new members.
Go to the Registration Page
Open the 111 beat registration page. Fill in the form with your mobile number and a password.
Verify OTP
An OTP code will be sent to your registered mobile number. Enter it in the designated field to verify.
Enter Your Profile Details
Enter your full name, date of birth, and preferred currency. Make sure all details are accurate.
Account Activated
You'll be logged in automatically once registration is complete. You can make a deposit now to get started.
Go to the Wallet Section
After logging in, click the wallet icon in the top right corner and select "Deposit".
Choose a Payment Method
Choose whichever suits you — Mobile Pay, Nagad, or Rocket. Minimum deposit ৳300.
Enter Amount & Confirm
Enter the amount you wish to deposit and tap the "Confirm" button.
Complete Payment
Open your mobile banking app and confirm the payment. Your balance will be updated instantly.
Go to the Withdraw Option
Select "Withdraw" from the Wallet section. Having a verified account will speed up the entire process.
Enter Number & Amount
Enter the mobile number you want to send funds to and specify the amount.
Submit Request
Review your details and tap the "Submit" button. You will receive a confirmation SMS.
Your funds will be credited
For verified accounts, funds typically arrive within 15 minutes to 2 hours.
Select a Sport
Go to the Sports section and choose cricket, football, or any other sport you want.
Select a Match & Market
Open your preferred match and browse the available betting markets. Click on any odds to add them to your bet slip.
Enter Your Stake
Enter your stake in the bet slip. Your potential winnings will be calculated automatically.
Confirm Bet
Tap the "Place Bet" button. A confirmation message will appear once your bet has been placed successfully.
Talk to Us
Still not resolved? Our support team is always ready to help.
Live Chat
The fastest way to get help. Click the chat icon at the bottom right of the site — you will typically be connected within 2 minutes.
Now OnlineEmail Support
Email us with a detailed description of your issue. Attach screenshots or any relevant information to help us resolve it faster.
support@111beat.betFAQ Section
Answers to over 50 common questions are available on the FAQ page. You may find your answer there before ever needing to start a Live Chat.
Browse FAQsGeneral Questions About the Help Center
What Users Ask Most Often
Keep Your Account Secure
Your account security is our top priority at 111 beat. That said, a few simple precautions on your end can make your account even safer.
Play Within Your Limits
Betting is a form of entertainment — not a source of income. 111 beat is committed to promoting responsible gaming. Set your limits and stick to them.
Contact the 111 beat Help Center to access these features. We handle all requests with complete confidentiality.
Still have questions? We are here to help.
The 111 beat support team is here for you 24/7. Do not hesitate to reach out whenever you need help.